Return and Refund Policy
At Nutritious Needs, customer satisfaction is our priority. We strive to provide high-quality organic foods, healthy millets, Ayurvedic herbs, superfoods, and wellness products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
We accept returns only under the following circumstances:
- The product received is damaged, defective, or expired.
- The wrong product was delivered.
- The product packaging is tampered with upon delivery.
To be eligible for a return, you must notify us within 48 hours of delivery and provide clear photographs or videos showing the issue.
2. Non-Returnable Items
For hygiene, safety, and food quality reasons, the following items cannot be returned:
- Opened food products
- Consumed or partially consumed products
- Products with broken seals
- Perishable goods
- Customized or special-order items
- Products damaged due to misuse, improper storage, or handling after delivery
3. Return Request Process
To request a return, please contact us with:
- Order Number
- Customer Name
- Contact Information
- Description of the issue
- Supporting photographs/videos
Email: nutritiousneedsadmin@gmail.com
Website: https://nutritiousneeds.com
Our team will review your request and respond within 2–5 business days.
4. Refund Policy
Once your return request is approved:
Full Refund
A full refund may be issued if:
- A damaged or defective product was delivered.
- An incorrect product was delivered.
- The product is unavailable after payment has been made.
Partial Refund
A partial refund may be issued in cases where:
- Only part of the order is affected.
- Promotional discounts or coupons were applied.
5. Refund Processing Time
Approved refunds will be processed within 5–10 business days.
Refunds will be credited to the original payment method used during purchase.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
6. Order Cancellation
Before Shipment
Orders may be cancelled before they are shipped and a full refund will be issued.
After Shipment
Orders that have already been shipped cannot be cancelled. Customers may request a return only if the product qualifies under this policy.
7. Replacement Policy
Where applicable, Nutritious Needs may offer a replacement instead of a refund.
Replacement requests must be submitted within 48 hours of delivery along with photographic evidence.
8. Shipping Charges
- If the return is due to an error by Nutritious Needs, return shipping costs will be borne by us.
- In all other approved cases, shipping charges may be deducted from the refund amount.
9. Quality Commitment
We take great care in sourcing and delivering premium-quality organic and wellness products. Every effort is made to ensure products reach customers in excellent condition.
If you experience any issues with your order, our support team is committed to resolving them promptly and fairly.
10. Contact Us
For questions regarding returns, refunds, or replacements:
Nutritious Needs
🌐 Website: https://nutritiousneeds.com
📧 Email: nutritiousneedsadmin@gmail.com
Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST
Important Note
By placing an order on Nutritious Needs, you acknowledge and agree to the terms outlined in this Return & Refund Policy. This policy may be updated periodically without prior notice.